About careplans AI
We are building voice-based healthcare check-in technology for Australia. Daily phone calls that surface what clients say, and the patterns in how they say it, so carers can respond sooner.
Andrew's story
Andrew built careplans AI after caring for his father. Through that experience, he saw how much connection matters, and how hard it can be to maintain when care needs grow. He believes technology should bring people closer together, not replace the human touch. Every feature in careplans AI exists because Andrew asked one question: what would I have wanted for Dad?
OUR MISSION
careplans AI augments healthcare and reduces social isolation through voice-based check-ins, scaling clinical capacity while surfacing the early signals that human carers can act on. We check the practical things, and we surface the patterns others miss.
OUR VISION
A healthcare system where every client receives daily contact that actually listens. Where signals of distress, cognitive change, and social isolation are surfaced to carers early, not after they become emergencies.
LEADERSHIP
Founder & CEO
Andrew founded careplans AI after experiencing firsthand the challenges of caring for an elderly parent living alone. With over 30 years of enterprise technology experience across government, telecommunications, and higher education, he brings deep expertise in AI implementation and digital transformation.
Former Co-founder / Data & Ethics
Ian helped shape careplans AI's early data and ethics foundations as a co-founder. He is now a Commissioner with the Australian Competition and Consumer Commission (ACCC) and is no longer involved with the company. Previously the NSW Government's Chief Data Scientist (2015 to 2023), co-founder of ServiceGen, and Industry Professor at UTS, with 30 years in the ICT sector including senior roles at Nokia, Nokia Siemens Networks, and CSIRO.
ADVISORY BOARD
Advisor, Dementia Research & Carer Support
Postdoctoral Research Fellow at UNSW's Centre for Healthy Brain Ageing (CHeBA), researching dementia risk, cognitive decline, and carer wellbeing. Founder of the Dementia Care Social Club and a Lorenzo's House NEXTGEN Ambassador, working closely with dementia carers and people living with dementia across Australia.
Advisor, Pastoral & Spiritual Care
Board-Certified Chaplain with over 30 years in clinical chaplaincy, disaster spiritual care, and the formation of spiritual-care leaders, including national disaster spiritual care leadership with the American Red Cross and system executive leadership in Catholic healthcare. Founder of SerbanCare Consulting & Coaching, guiding the ethical, human-centred integration of AI in spiritual care.
OUR VALUES
Client-Centred
Every decision prioritises client wellbeing, dignity, and comfort.
Privacy First
Enterprise-grade security with Australian data sovereignty.
Australian Built
Designed for Australian healthcare, the Aged Care Act 2024, and the Strengthened Quality Standards.